Spacelet

Avoid at all costs!! I was looking for a house they advertised but they first charge you c.80£ membership fee to arrange viewings. Despite making this payment and requesting a viewing every single day for two weeks, they didn't even send a video of the property in question, or even the other properties on their platform. Instead they arrange viewings of properties completely unrelated to your criteria. The only person at the office won't pick up the phone, doesn't seem to care and would copy-paste a text to you in response to your queries. Money down the drain. I am considering suing them for fraud!!

Even top newspapers will tell you they operate on the fringe of the law taking advantage of a loophole to charge unsuspecting tenants.

I called them to ask about a property I saw and she basically said I need to pay 80 pounds to see it. I asked if I was able to see it and if we like it we'd be happy to pay the fee. She said no, you need to pay the fee BEFORE YOU EVEN SEE IT?!?!?!?! This company is a scam I think. DON'T USE THEM

I saw all the negative reviews but still thought that maybe people are just wrong!
They told me that they are having viewings DAILY for the studio flats I liked
They asked just pay their fee of £79
I paid them and I have requested to have a viewing for those two nice studio flats from their website
IN THE MEANTIME WHILE CONTACTING THE LANDLORD THEY SENT ME TO SEE STUDIO FLATS WHICH JUST MADE ME CRY BECAUSE IT WAS SO AWFUL THAT I WOULD RATHER SLEEP ON THE STREET THAN INSIDE!
I had refused to see more of these flats
They told me that they have requested the landlord to set up the appointment for the studio flats I liked but apparently, landlord SUDDENLY was not replying
I asked them to give me the refund but they just ignored all my emails and texts!
Those nice studio flats after a week are still on their website to make people believe that they are available
PLEASE, PEOPLE, STAY AWAY FROM SUCH PROPERTY FINDERS THEY ARE GOING JUST TO STEAL YOUR MONEY :(

Any review here that says that they found a place to live really quickly is either posted by the staff that works at Spacelet or that person doesn't exist. The ads on the site have been there for literally years now - do not expect any service from them after giving them your money - that's all they're after. I called them several times throughout the day and they said they could only help me if I paid - so I did, I was waiting for them to send me properties but when I received nothing I called the next day and they said I have to book my own appointments with the landlords - I'm not really sure what their role is to be honest and it's like the properties don't exist. Luckily I recorded the phone calls so I know for a fact that they never mentioned it to me, one staff member called "Amy" said that it's "impossible that I wouldn't know the procedure because it's very clearly listed in the website and that a member of staff would have told me if I called". I consider luck that I recorded all my communication with them as I had some hesitations after reading the reviews. I asked if they had a studio ASAP and they didn't even bother trying to look for a property they just said that my budget was too low (they could have asked me if I was willing to pay more for the right property or if I would consider a longer term lease). I've attached screenshots so that people can see what they're really like. They are INCREDIBLY RUDE and think that they are ALWAYS RIGHT. Honestly, just look at the screenshots and how they speak to clients and it's pretty much self explanatory. They would rather not help you even if you have paid than make an effort. Also, they don't give any identities of who you're speaking to so it's pretty much like talking to a bot. They didn't even offer a refund or further help - they just take the money, all your personal details and credit card information and that's it. After awhile they just harass you, sending you emails about how they're not scammers and just avoid helping you at all. Look at the amount of reviews the "good reviewers" have posted - it's just the one about Spacelet, clearly they're fake reviews.

My Husband and I visited Spacelet (Shepherd's Bush Market) today for their help to find us temporary affordable accommodation. A woman called Angela (she called herself the owner of the business) called us to her table. She barely looked at us when she explained what they do- concentrating more on her PC whilst talking to us. Her manner was extremely rude and condescending (even towards an elderly black man that was there before us). When we told her our budget she told us that any agency would laugh in our faces. It was clear that she thought she was better than us. I would not recommend this place to anyone looking for accommodation and we regret wasting our time to travel there. I have never come across such a condescending person before and its unbelievable that people like that still exist!