Morgan Randall

After viewing a flat, my wife and I put a holding deposit down this property later that evening. The next day (Friday), I received a call from Morgan Randall telling us 'Congratulations the landlord has accepted your offer' and 'we will take the property off the market'. Additionally, after I asked if I could cancel any viewings I had arranged for the weekend, they gave me the go-ahead and reassurance to do so. During this call, we were also told that a property manager will be in touch with us on Monday. With their confirmation, we also handed in our notice for the place we were currently renting.

When we didn't hear from the property manager (Mon-Wed), we tried to get in contact with Morgan Randall via emails, WhatsApp and calls repeatedly. When we do try to call, we get the standard reply of 'They will call you back' which we never received. Over WhatsApp however, we were told that they will get things sorted for us. On Thursday, after not hearing from the property manager again, we called Morgan Randall repeatedly until we they finally responded notifying us that that the landlord has accepted an offer with another agency. This means we were left with NO HOUSE A WEEK BEFORE WE WERE MEANT TO MOVE IN. We don't doubt that the team was working hard to sort out the issue but clearly we deserved much greater transparency over the issue. As far as we were concerned, the flat was ours, hence if we had at least been aware that there was any issue we may have been able to assess our other options. Instead, we received the unpleasant surprise that we had less than a week to find somewhere else to live. The Morgan Randall team promised to do their best to assist us with finding a new place, following which we received no further correspondence from them.

When we wrote a formal complaint e-mail, they said 'the landlord decided to accept another offer and the Lettings team informed you of this as soon as possible. Having said this, we agree that communication should have been better during the process and calls ought to have been returned. We will be reviewing these matters internally and providing further training so this does not happen going forward.' It seems they have not acknowledged the issue that we complained about. We were told that the landlord accepted our offer and that the property would be taken off the market - NOT that the landlord was still considering the offer. Those are two very different things. Additionally, we were only told when we called them repeatedly, they did not call us to break the news. Their ability to provide training for this is somewhat questionable when they don't seem to be able to acknowledge the cause of the issue.

Needless to say that we are extremely disappointed in and shocked by the lack of professionalism by Morgan Randall, Canary Wharf and we will most definitely not be recommending them.

An absolute joke of a company, I just don't even know where to start. Couldn't agree more with all of the above they'll try and fleece you for anything and everything, they never return your calls or e-mails (unless they want something and then they'll pester you relentlessly), and their customer service and professionalism are non-existent.
I've absolutely no idea why our landlady puts her property in the hands of these 'pros' but she's wasting her money. I had to give it one star as Qype won't let you give no stars- but this outfit is definitely less than zero.

Awful service. They will try to encourage you to accept flats and properties you don't want to move. And they don't give up with a No. I am trying to say that I don't want to move to another area, but they keep calling me. They ignore my reasons, I ignore them.

The worst company I have ever have to deal with.

I rented a property through MR and after 14 months (2 month after renewing the tenancy), I realised I was pregnat and therefore would not be able to stay for the rest of the tenancy. I gave them notice as soon as I found out, and said I would move 4 months later. They ignored me and then only a month before I had to move started calling and email saying I could be liable for the rest of the tenancy + my deposit.

My agreed date to move was the 23rd of Sep. But on the 9th they told me they had found someone and that they wanted me to move THAT WEEK so the new tenant could move by the weekend. I told them that I was 3 months pregnat and could not move things on my own. But they continue to harras me telling me that if I did not move I could be liable for the rest of the contract's rent + the deposit. Finally I moved 4 day later on the 13th and used the 14th to clean the flat.

To this date MR has NOT:
Return the rest of the rent for that month (I paid untl the 23rd)
or
Told if I am getting any part of my deposit

They are now sending me emails telling me that I OWE them money for the check out service??!!!

DO NOT RENT FROM THEM THEY ARE BY FAR THE WORST COMPANY !!!

Dirty agent, paid 400 ish agent fee, and does nothing at all. Take the money and very pushy. In the end they charge check out fee of 200ish which was not agreed. Very dirty agent, play tricks.